Citizens should not lose a day in a queue for a form. We build e-services, case management and digital records for public institutions, designed for first-time users, in Amharic, and secure enough for the records they hold.
Government & public sector
- 41 cases past their deadline escalated to supervisors
- 2,206 status updates sent to applicants by SMS
- Records digitized this week: 18,450 pages
| Service | Received | Completed | Average days |
|---|---|---|---|
| Business licence renewal | 1184 | 1102 | 1.8 |
| Construction permit | 362 | 288 | 6.4 |
| Residence certificate | 941 | 902 | 0.9 |
| Tax clearance | 517 | 451 | 2.2 |
| Complaint | 282 | 171 | 3.9 |
An example system on sample data, the way we would set it up for government & public sector.
What we hear, and what we set up instead.
The same problems come up in almost every first conversation in this sector. Each one becomes a step that runs on its own.
What we hear
- Applications filed on paper and lost between offices
- No way for a citizen to check the status of a request
- Archives that exist only on paper
- Leadership without a live view of service delivery
What runs itself
- Application routed to the responsible office on submission
- Status updates to the applicant by SMS
- Escalation when a case passes its deadline
- Weekly service-delivery report to leadership
The systems we build.
Each one works on its own and all of them share one database, so a record entered once is right everywhere.
- 01
E-services
Applications, renewals and permits filed online with documents and tracked to a decision.
- 02
Case and document management
Every file routed, signed and archived digitally, with deadlines and a full audit trail.
- 03
Records digitization
Paper archives scanned, indexed and searchable, with access controlled by role.
- 04
Service dashboards
Volumes, turnaround times and backlogs by office, live.
Connected to what you already use.
We connect to the systems you keep, instead of asking you to replace them. Data moves both ways, securely, and every exchange is logged.
- National digital ID (Fayda)
- Payment channels
- SMS
- Existing registers
Questions, answered straight.
Anything else? Ask us directly: we reply within one working day.
Ask a questionCan the services be fully in Amharic?
Yes. Interfaces, forms, messages and documents can be in Amharic first, with other languages where needed.
How do you keep public records secure?
Role-based access, encryption, audit logs on every action, tested backups and security reviews before launch.
that slows you down.
Tell us how things run today. We reply within one working day with what we would build first and how long it would take.