Customer and partner portals, self-service and e-services, marketplaces and booking platforms, built to scale and to stay up.
Service 04 of 08 · Digital platforms & portals
An example system on sample data. It is interactive: open the tabs, rows and filters.
When customers, partners or citizens can do it themselves, online, at any hour, your organisation grows without growing the queue. We build platforms that are easy for first-time users, secure enough for sensitive data, and fast on an ordinary phone.
Before
After
For banks and insurers, utilities, public bodies, associations, universities and companies with many customers or members.
Accounts, orders, statements, documents and support in one secure place.
Applications, renewals, permits and requests filed online, tracked, and answered.
Listings, availability, booking and payment for multi-vendor platforms.
Sign-up with document upload and identity checks that can connect to Fayda, Ethiopia’s national digital ID.
Learning, membership and community platforms with progress, payments and messaging.
Projects where this service did the heavy lifting. Open one for the before and after, the modules and the stack.
BeforeLoan files passed between desks for days; field officers recorded collections in notebooks.
AfterApplications scored and routed by rule, approved on a phone, and repayments recorded offline in the field.
Digital · Mobile · Process · Integration, Case study
BeforeRegistration on paper, fees matched to bank slips by hand, results retyped from spreadsheets.
AfterOnline admissions, fees matched automatically to each student, attendance and results in one place, parents informed by message.
Digital · Enterprise · Integration, Case study
BeforeSix years of programmes scattered across social posts and photo folders; enquiries in a personal inbox.
AfterA dated record of every programme with a regional impact map, and a staff workspace holding enquiries and the team’s domain mail.
Websites · Enterprise · Cloud, · Process Case study
Anything else? Ask us directly: we reply within one working day.
Ask a questionYes. We build on infrastructure that scales automatically, test under load, and serve pages from a global network with a data centre in Addis Ababa.
Encryption in transit and at rest, strict roles, audit logs, and personal data collected only where it is needed, in line with Ethiopia’s Personal Data Protection Proclamation.
Tell us how things run today. We reply within one working day with what we would build first and how long it would take.
Talk to Kavod
We reply within one working day.
